Shipping & Returns
Order Processing, Shipping, Terms and Conditions
Upon receiving payment, we make every effort to dispatch all orders within 48 hours. Once you place your order, our dedicated packing team takes over to ensure meticulous packaging. The utmost care is taken to avoid arousing suspicion during international travel and customs inspections. Above all, our priority is to pack the order securely, minimizing the risk of damages and leaks. You can rest assured that your order will be handled with precision and attention to detail.
We understand the importance of timely delivery, so once your order is placed, we provide tracking information. You can monitor the shipment's progress, ensuring continuity until it reaches your chosen destination.
Free Shipping for Orders Over £250
For orders exceeding £250 in value, we offer free shipping anywhere in the world, complete with tracking. This ensures a smooth and hassle-free delivery process for our valued customers.
Standard Shipping Charge for Orders Below £250
Orders below the value of £250 will incur a fixed standard charge of £12, which is non-negotiable. This charge will be added to your order during checkout.
International Shipping Destinations
We proudly ship to various international destinations, including:
If your location is not listed then, please contact us, and we will let you know if it is possible to send the order or not.
Dispute Resolution and Lost Packages
While it is highly unlikely, in the event that a package is delivered to the customer's chosen address and is signed for as shown on the tracker, any disputes regarding receipt of the package will be between the customer and the courier. We have faced such situations in the past, and we find it necessary to clarify that we can only assist up to a certain point. The courier's tracker record stands as the primary evidence of delivery.
If the customer disputes receiving the package, they must take up the issue directly with the courier. To resolve such disputes, the customer may request a “denial of service” receipt from the courier. This receipt will indicate the courier's acknowledgment and acceptance of potential fault, such as loss or theft of the parcel. Once the customer obtains this receipt and forwards it to us, we will promptly reship the order.
Agreement to Terms and Conditions
By placing an order, you fully agree to the terms and conditions mentioned above. Our aim to provide the best service and ensure a smooth and satisfactory experience for all our customers.